Return Policy
At Kestshop, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help.
Eligibility for Returns:
– Products can be returned within 30 days from the date of receipt.
– To be eligible for a return, the item must be unused and in the same condition that you received it.
– The item must be in its original packaging.
Non-returnable Items:
– Gift cards
– Downloadable software products
– Some health and personal care items
Return Process:
1. Contact Us: To initiate a return, please email us at info@kestshop.com or kestshop@outlook.com with your order number and reason for return.
2. Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how and where to send your item.
3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds:
– Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Late or Missing Refunds:
– If you haven’t received a refund yet, first check your bank account again.
– Then contact your credit card company; it may take some time before your refund is officially posted.
– Next, contact your bank. There is often some processing time before a refund is posted.
– If you’ve done all of this and you still have not received your refund, please contact us at info@kestshop.com or kestshop@outlook.com.
Exchanges:
– We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kestshop.com or kestshop@outlook.com.
Contact Us:
For more information about our refund and return policy, if you have any questions, or if you would like to make a complaint, please contact us by e-mail at info@kestshop.com or kestshop@outlook.com.
Thank you for shopping with Kestshop!